Terms of Service

Last updated: July 20, 2026

Template notice: this is a starting-point terms document, not legal advice. Replace every bracketed placeholder with your real business details and have it reviewed by a lawyer — especially the payments, cancellation, and liability sections — before going live.

1. Acceptance of Terms

By creating an account or using the ExpertLink mobile application (the "App"), you agree to these Terms of Service, operated by ExpertLink.

2. The Service

ExpertLink is a marketplace that connects users seeking help ("Seekers") with users offering expertise ("Experts") for paid, on-demand video consultations. ExpertLink is not a party to the advice given during sessions and does not guarantee outcomes.

3. Payments & Payouts

Payments are processed through Stripe. Sessions may be pre-authorized and captured based on time used. Experts receive payouts to their connected Stripe account, less ExpertLink's service fee of 10% of the session price.

4. Cancellations & Refunds

Seekers may cancel a scheduled session free of charge up to 24 hours before the session start time. Cancellations made within 24 hours of the session are non-refundable. If an Expert fails to join a session within 10 minutes of the scheduled start time ("no-show"), the Seeker will receive a full refund. Disputes about session quality may be submitted to jacehiatt@gmail.com within 48 hours of the session for review on a case-by-case basis.

5. User Conduct

Users must provide accurate information, treat other users respectfully, and may be reported, blocked, or removed from the platform for violations of these Terms.

6. Disclaimers & Limitation of Liability

Expert advice provided through the App is for informational purposes and does not replace professional licensed services (e.g., legal, medical, or financial advice) where applicable. To the fullest extent permitted by law, ExpertLink is not liable for damages arising from use of the App or advice given during sessions.

7. Contact

ExpertLink
1223 S Clearview Ave, Suite 103, Mesa, AZ 85209
jacehiatt@gmail.com